OTCS

The OTCS Call Center Software System supports both local deployment and cloud deployment, and supports multi-channel access and intelligent customer service expansion.

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The OTCS Call Center Software System supports both local deployment and cloud deployment, and supports multi-channel access and intelligent customer service expansion. It easily realizes functions such as incoming call pop-up, customer information management, work order closed-loop processing, IVR voice navigation, telemarketing, satisfaction surveys, statistical reports, work monitoring, SMS, email, and other business functions. Customized development can be provided according to customer needs.

The establishment of a call center allows enterprises to handle the largest possible number of customer calls in the shortest time, achieving functions such as market investigation, telemarketing, customer service, customer care, etc. It builds a bridge of communication between enterprises and customers, not only enhancing the efficiency of employee communication but also improving the level of customer service.

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Software Specifications
Access Channel	Telephone, Web, WeChat, Email, SMS.
Voice Platform	ACD (Automatic Call Distribution), Skill Grouping, IVR, Voice Mail, Routing Rules, Media Resources, Announcing Work Number, Satisfaction Evaluation.
Online Customer Service	Visitor invitation, visitor message, visitor trajectory, visitor information, customer service announcement, advertising space management.
Email,SMS	SMS template, SMS notification, email template, email notification
Intelligent Robots	Knowledge base, dialogue scenarios, scripts, human voice, question recommendation, answer evaluation, transfer to human, dialogue testing, result statistics.
External Robot	Open interfaces, machine learning, deep customization
Outbound Call Management	Batch management, filtering table, outbound activities, business management, preview outbound, predictive outbound, robot outbound.
Customer Information Management	Entry, query and statistics, and supports batch import and export of customer information.
Report Statistics	Call records, missed call reports, manual access call traffic reports, employee efficiency data reports, satisfaction survey statistics, questionnaire survey statistics reports.
Audio Recording Management	Supports local network storage, convenient and fast query.
System Maintenance	System Overview, Time Settings, Recording File Management, System Backup/Restore/Upgrade, etc.

Software Specifications
Access Channel	Telephone, Web, WeChat, Email, SMS.
Voice Platform	ACD (Automatic Call Distribution), Skill Grouping, IVR, Voice Mail, Routing Rules, Media Resources, Announcing Work Number, Satisfaction Evaluation.
Online Customer Service	Visitor invitation, visitor message, visitor trajectory, visitor information, customer service announcement, advertising space management.
Email,SMS	SMS template, SMS notification, email template, email notification
Intelligent Robots	Knowledge base, dialogue scenarios, scripts, human voice, question recommendation, answer evaluation, transfer to human, dialogue testing, result statistics.
External Robot	Open interfaces, machine learning, deep customization
Outbound Call Management	Batch management, filtering table, outbound activities, business management, preview outbound, predictive outbound, robot outbound.
Customer Information Management	Entry, query and statistics, and supports batch import and export of customer information.
Report Statistics	Call records, missed call reports, manual access call traffic reports, employee efficiency data reports, satisfaction survey statistics, questionnaire survey statistics reports.
Audio Recording Management	Supports local network storage, convenient and fast query.
System Maintenance	System Overview, Time Settings, Recording File Management, System Backup/Restore/Upgrade, etc.

CATEGORY

OTCS

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