Product Specifications |
Product Model | OTSC Call Center |
Operating System | Windows 7,Windows 10 |
Hardware Requirements | Intel 11th Generation Core Processor, 8GB memory, 1TB disk, 23.8-inch monitor. |
Operating Environment | C/S architecture |
Waiting Line | (1) The ringback tone music played by the waiting line listening system.
(2) Switching between the current call and the waiting line call.
(3) Achieving balanced call distribution based on busy or idle status. |
Transfer And Retrieval | (1) Blind transfer, inquiry transfer.
(2) If the transfer to the wrong extension is made, it can be quickly retrieved. |
Proxy Answer | Can answer the ringing status of the extension. |
Modify Extension Dialing Permissions | By right-clicking on the interface icon to set, it can also be set in the permission settings window, or set uniformly through groups. |
Do Not Disturb | (1) Set the valid duration for Do Not Disturb mode.
(2) Batch setting for Do Not Disturb mode is available.
(3) Provide report query functionality.
(4) After setting, the operator can still make calls and transfer to the extension, and the extension wake-up and message light functions are not affected. |
Grouping | (1) Group member (extension) management.
(2) Settings can be configured to allow or disallow external calls to extensions within the group, and whether inter-extension communication within the group is permitted.
(3) Inter-dialing permissions can be set between any two groups. |
Extension Status Monitoring | (1) Real-time display of the extension's current status information (such as idle, in call, ringing, and other call statuses).
(2) Voice mail, wake-up, and do-not-disturb settings status. |
Call Records | (1) Received calls, outgoing calls, missed calls.
(2) Queries can be made based on date, extension, and call type.
(3) Supports exporting of query results (excel). |
Business Operation Log Query | (1) It can query dialing permissions, do-not-disturb, wake-up calls, group operations, and other business operation logs, making it convenient for users to use.
(2) It supports querying based on date, extension, and operating user.
(3) It supports exporting query results (in Excel format). |
Hidden Extension | Hidden extensions that are temporarily not in use can be hidden, and the extensions that have been hidden will not appear on the call center monitoring interface. |
Leave The Seat | After the operator sets the status to away, new incoming calls will no longer be directed to this call center, allowing the operator to take a break in the middle of their shift. |
Hotkey Settings | According to personal preferences, you can set up hotkeys for the call center console, supporting three modes: Alt+hotkey, single-key mode, and Enter smart key. |
Other Auxiliary Functions | Caller ID display,Call screen pop-up,Incoming call notification sound,Waiting Line notification sound,Real-time wake-up query,Fault alarm, etc. |
Night Service | The switchboard can be set to a night service extension when unattended. Calls made to the switchboard will be transferred to the night service extension. |
Forced Insertion | The operator can forcibly insert into two extensions that are currently in a call, forming a three-way conversation. |
Forced Demolition | Operators can forcibly disconnect two extensions that are currently in a call and communicate with one of the extensions or terminate the call. |
Contact List | (1) Provides contact management and intelligent query functions.
(2) Automatically matches the address book when receiving calls.
(3) Supports import and export functions for contacts.
(4) Right-click on a contact to initiate dialing, transferring functions.
(5) Server-side storage, real-time synchronization upon remote login. |
Wake-up | (1) Batch setting of wake-up calls (group room check-in).
(2) Customizable wake-up call cycle, number of times, and days.
(3) Customizable wake-up call notification sound.
(4) Unified reports available for query.
(5) Real-time display of wake-up call results. |
Voice Message | Calls can be forwarded to the extension voicemail, and when there are unread messages on the extension, the message waiting light on the phone can be lit (requires phone support, supports high-voltage pulse and FSK methods). |
Secondary Development Interface | Provide secondary development interfaces to facilitate integration with other systems (such as PMS, OA, etc.), enhancing system openness. |
